$102 M AI transformation initiative launched by Singtel subsidiary NCS across Asia Pacific
Singtel’s subsidiary NCS announced on Thursday that it will invest S$130 million ($102 million) over three years to spearhead change throughout Asia Pacific (APAC) as artificial intelligence (AI) becomes a key factor in driving transformation.
In a statement, NCS said it has laid out a vision in which technology crosses national boundaries, best practices are exchanged across various markets, and artificial intelligence (AI) advances communities rather than replaces human capabilities.
The company introduced Sunshine.AI, a collection of AI tools and accelerators that revolutionizes the way businesses create clever solutions.
In order to create a vibrant community of AI practitioners that enhances NCS’ AI capabilities and regional leadership, it also announced strategic alliances with top international technology companies and improved cooperation with academic institutions.
“With AI reshaping industries as it becomes more accessible than before, we’re partnering government agencies and enterprises to help them harness the best of AI not just for efficiency gains but to advance communities,” said NCS Chief Executive Officer Ng Kuo Pin.
“Expanding our APAC footprint and doubling down on collaborations with technology leaders are still important in a bifurcated world,
“The investment we are making over the next three years and our blueprint anchored by three pillars – Intelligentization, Internationalization and Inspiration – will better enable our people and clients to create new business outcomes and build a resilient, innovative future with AI,” he added.
The methodical, comprehensive process of integrating intelligence into the foundation of government workflows, business operations, and human experiences is known as “intelligentization.”
This entails developing AI systems as essential parts of operational flow, service delivery, and decision-making rather than as stand-alone tools.
NCS-proprietary tools, accelerators, and methodologies are essential to this.
The proprietary frameworks, code libraries, and deployment toolkits that make up NCS’ accelerators replicate human cognitive processes such as perception, reasoning, action, and decision-making.
This method acknowledges that a system’s digital resilience—which includes cybersecurity, data backbone, application interplay, infrastructure robustness, and operations responsiveness—determines how strong AI can be.
These elements guarantee that businesses have what it takes to adopt AI consistently.
In order to design HTX’s core data, integrate intelligence like Agentic AI into systems, implement quantum-safe technologies, and scale robotics solutions, NCS and Singapore’s HTX have inked a five-year master agreement.
To improve operational effectiveness, the partnership will incorporate next-generation intelligence into systems and integrate and streamline data across Home Team agencies.
Furthermore, Singtel Group is collaborating with NCS to use AI as a strategic driver and integrate it as a core capability throughout its operations.
NCS will develop solutions using Singtel’s extensive toolkit, which includes its Sunshine.AI suite, Gen AI, and Agentic AI assets and accelerators, in its capacity as the company’s AI implementation arm.
Together, Singtel and NCS will find, develop, and seize high-impact opportunities. They will use AI to improve operations and customer experience while fortifying their cloud, data, and AI infrastructure.
Building autonomous networks, streamlining procedures, and optimizing customer value management through personalization are all examples of this. These strategies are all based on a framework that permits the adoption of scalable AI.
“Intelligentization means treating AI as part of the enterprise’s core nervous system, engineered with the same rigor, trust, and responsiveness demanded of mission-critical infrastructure,” explained Kuo Pin.
