Automated return and refund startup Yamm raised Pre-seed funding from Flat6Labs

Yamm, an automated return and refund startup, has concluded its Pre-Seed funding round. The round was led by Flat6Labs and included participation from Judah Ventures and a group of influential angel investors.

Yamm, a company founded by Hamadah Al-Khaldi, Mohammed Al-Shalati, and Sultan Al-Subhi, provides a complete end-to-end solution for handling returns, refunds, and logistics. Its goal is to make the post-purchase process easier for both customers and retailers. Yamm solves long-standing issues with the return and refund process by utilizing sophisticated automation and integrations with important service providers. These issues include reducing operational inefficiencies and expediting the shipping and refund cycles.

Refund delays can last up to 30 days, which is a common problem for merchants and can lead to negative customer relations. Refunds and exchanges actually account for 70% of customer complaints. By providing consumers with immediate refunds—even before their returns are processed—Yamm addresses these problems and greatly increases customer satisfaction and loyalty. Within three days, merchants utilizing Yamm saw a 35% increase in average basket value and a 30% increase in repurchase rates.

With Yamm’s solution, you can ensure a seamless and transparent return process with customizable return policies, real-time status updates, and automated bank account verification. In addition to offering data-driven insights into return behaviours and trends, the platform’s complete automation greatly eases the operational strain on the support, finance, and logistics teams.

Yamm was introduced in late 2023 and since then, it has forged important alliances with logistics companies like SMSA and Aramex and integrated with e-commerce sites like Shopify, Salla, Zid, and OpenCart. Based in Saudi Arabia, the company is well-positioned for growth, with plans to integrate with other e-commerce platforms like WooCommerce and Salesforce and concentrate on growing its merchant base. The platform’s value for retailers will be further increased by Yamm’s upcoming release of new features like restock functionality and advanced merchant analytics.

By facilitating easy returns and prompt refunds, Yamm seeks to revolutionize and lead the post-purchase industry for both customers and retailers, fostering growth in otherwise stagnant markets.