Conversation intelligence platform Convin raised $6.5 M Series A funding from India Quotient
In its Series A funding round, led by India Quotient, conversation intelligence platform Convin raised $6.5 million. Participating investors included existing investors Kalaari Capital, Titan Capital Winners Fund, Sparrow Capital, and 9Unicorns, as well as newcomer JSW Ventures.
According to Convin, the money will be utilized to grow the core group and distribution networks.
Convin, a 2021 startup founded by Ashish Santhalia, provides AI-based tools to customer-facing teams (sales, support, and collections) so they can monitor and evaluate agent-customer interactions and increase productivity.
The Real-Time Suite, the Post-Interaction Suite, and the Convin Insights Suite are the three main product suites that make up Convin’s platform. These suites address important issues in banking, insurance, finance, e-commerce, edtech, retail, hospitality and travel, real estate, healthtech, BPOs, and airlines, among other industries. These issues include agent inefficiencies, misselling, low conversion rates, and less than ideal customer experiences.
According to the startup, it has tripled in size in the last year and is currently servicing more than 80 clients, including well-known companies like Reliance Nippon, Puravankara, Titan, Thyrocare, and Lazypay. The brand anticipates that in 2024–2025, with more resources, it will gain 200% more new customers and triple its revenue.
Early-stage institutional venture capital fund IndiQuotient invests in technology-led startups at seed to Series A stages. ShareChat, Sugar Cosmetics, Giva, Kuku FM, WebEngage, and Vyapar are among the companies in its portfolio.
