Restroworks and Truecaller Partner to Enable Secure, Contactless Customer Verification for Restaurants

India: Restroworks, a global leader powering over 25,000 restaurants across 50+ countries with cloud-based technology, has announced a strategic partnership with Truecaller, the world’s leading communications platform with 450+ million users globally. As part of the collaboration, Truecaller’s industry-leading phone number verification SDK will be integrated into the Restroworks ecosystem, enabling secure, instant, and fully contactless customer authentication. The integration supports seamless in-store verification and contactless dining across physical touchpoints, helping restaurants enhance trust, reduce friction, and deliver faster, safer customer experiences at scale

Through this integration, Restroworks eliminates the friction and delays inherent in traditional SMS-based One-Time Passcodes (OTPs), enabling a faster, more seamless customer journey at the point of interaction. When placing an order, restaurant staff can simply enter the customer’s phone number into the PoS, triggering an instant verification request that the customer approves via a secure push notification without the need to handle their device or wait for an SMS. In cases where the Truecaller app is not installed, the system seamlessly falls back to conventional verification methods, ensuring continuity and an uninterrupted guest experience.

In an environment where speed and accurate data collection are critical, Restroworks and Truecaller are introducing a more reliable and secure approach to customer identification within restaurants. By eliminating the need for OTPs, the integration improves operational efficiency, reduces abandoned transactions, ensures genuine customer verification, and enables stronger long-term loyalty programs powered by high-quality data capture.

“We believe that the future of dining lies in seamless experiences. With Truecaller’s trusted identity infrastructure built into Restroworks, restaurants worldwide can offer contactless dining, instant loyalty enrollment, and data-driven personalization while respecting customer privacy and delivering ease of use. We are proud to lead the transformation of secure customer verification across both physical and digital touchpoints,” said Ashish Tulsian, Co-Founder & CEO of Restroworks

Speaking on the collaboration, Priyam Bose, Global Head GTM and Developer Products at Truecaller, said, “At Truecaller, we believe great customer experiences begin with trust and simplicity. Our partnership with Restroworks is a significant step in expanding the reach of secure mobile identity solutions into the physical F&B and hospitality sectors. Together, we are empowering businesses to offer a future-ready, secure, and incredibly fast way for customers to verify their identity, enhancing everything from order placement to loyalty enrollment and building confidence at every customer touchpoint.”