SaaS firm Freshworks acquires AI startup Robusta to enhance IT operations platform Freshservice

Software-as-a-service firm Freshworks has acquired Israel-based AI startup Robusta as part of its efforts to enhance its IT operations platform, Freshservice.

The financial terms of the acquisition have not been disclosed.

Robusta enables businesses to detect the root causes of technology outages and suggest solutions through its AI-powered incident investigation technology. The acquisition will integrate these capabilities into Freshservice, Freshworks’ IT service management platform.

The move is intended to help organisations investigate incidents, trace the underlying causes of IT disruptions and resolve technical issues more effectively. The integration is also expected to strengthen Freshservice’s AI-powered IT operations capabilities.

Nasdaq-listed Freshworks reported a 16% year-on-year growth in revenue to $237.4 million for the second quarter ended June 2026.

The company recorded a GAAP net profit of $3.2 million in Q2 CY26, compared with a net loss of $1.7 million in the same quarter last year.