TDCX, a Singapore-based provider of digital customer experience (CX) solutions for tech firms, announced that it had acquired Open Access BPO, an outsourcing firm with its headquarters in the US.
As businesses look to use outsourcing to deal with the rapidly evolving business environment and competitive labour market, the acquisition enhances TDCX’s capacity to satisfy the rising demand for strategic outsourced services. TDCX said in a statement that it now has new locations in Davao, Manila, and Taipei.
Open Access BPO, a rapidly expanding provider of omnichannel and multilingual client experience, back-office support, and content moderation solutions, was founded in 2006. It offers end-to-end business operations support to multinational blue-chip companies in the e-commerce, healthcare, technology, financial services, and human capital management sectors.
By 2029, the global business process outsourcing (BPO) market is projected to reach $491.53 billion, with Asia alone expanding at a compound annual growth rate of 5.9 percent to reach a US$109.92 billion industry.
BPO partners’ capacity to provide clever solutions with superior insights and problem-solving for more complicated issues makes it a desirable choice for businesses, boosting their agility and allowing them to concentrate on their core competitive business operations.
“Business cycles are moving more quickly than ever. Strategic outsourcing is similarly evolving at a rapid pace,
“Companies at the forefront of leveraging strategic outsourcing see it as a critical driver for innovation, flexibility, and global expansion and our acquisition of Open Access BPO strengthens our ability to seize these opportunities,” said Laurent Junique, Chief Executive Officer and Founder, TDCX.
He believed that the firm would be able to provide more value for its clients and colleagues thanks to its combined delivery locations and increased expertise in verticals like fintech and healthtech.
This milestone, he said, is another step in the company’s goal to help the digital economy flourish.
As many “born-digital” businesses have expanded their operations over the past 20 years, he said, the firm has been a crucial partner.
“We now see a new wave of innovators and industries such as foundation model companies building artificial intelligence that can reason and generate human-like text, autonomous vehicle firms revolutionizing transportation and humanoid robotics companies creating intelligent machines for labor and logistics,
“Many of these barely existed a decade ago and we see great potential in supporting companies that are now shaping the future of technology and business,” he added.
