ultimate.ai, the Helsinki and Berlin-based company building the world’s leading virtual customer service agent, has raised $20 million in Series A funding, led by OMERS Ventures and with participation from Felicis Ventures and existing investors HV Capital and Maki.vc.
Founded in 2016, ultimate.ai’s mission is to empower brands to drive better customer experiences through automation. The company’s no-code platform makes powerful AI technology accessible. It puts it in the hands of customer service teams to orchestrate their operations to deliver instant resolutions around the clock and uniquely, in every language.
Integrated within the world’s leading CRM providers, including Salesforce and Zendesk, ultimate.ai’s virtual agent talks to customers, manage tickets, work in back-office systems, escalates to other team members, and offers a multitude of other features.
The holistic, AI-first solution automates up to 80% of support interactions, freeing agents from repetitive requests. Rather than teams needing to replace their existing system, ultimate.ai can instead supercharge current workflows and setups.
ultimate.ai will use this latest funding to advance its AI-powered automation platform, which currently powers customer interactions in over 20 languages and expands to North America and further throughout Europe. The current funding round brings the 4-year-old company’s total capital raised to more than $25 million.