Singapore-based artificial intelligence (AI) startup Level3AI said Thursday that it has secured $13 million in seed funding, led by Lightspeed and including BEENEXT, 500 Global, Sovereign’s Capital, and Goodwater Capital for participation.
According to a statement from the company, the funding will help it achieve its goal of becoming the most reliable partner for businesses looking to use AI to revolutionize customer engagement in Asia Pacific (APAC).
Level3AI will use the funds for ongoing R&D expenditures and market expansion throughout APAC.
“The previous generation of chatbots simply can’t deliver the quality that enterprises need,
“With recent advancements in AI, we saw an opportunity to elevate customer experience at scale. We don’t sell AI software; we sell guaranteed customer experience outcomes. That’s how we ensure quality, not just promise it,” said Dr. Harry Yu, Co-founder and Chief Executive Officer of Level3AI.
The statement claims that both Level3AI’s technology and the size of the market opportunity are validated by its strong traction throughout APAC.
The business is hopeful about the future because it has secured fresh capital to expedite growth.
“Having proven the model, now is the right time to scale — market demand and AI capabilities have reached a clear inflection point,
“We are laser-focused on becoming the most trusted, go-to partner for APAC enterprises looking to transform their customer engagement through AI,” Yu added.
Level3AI was established in July 2024 and creates enterprise-grade AI agents for chat, email, and voice customer engagement.
In contrast to previous chatbot generations that frequently struggle with complex tasks, Level3AI’s agents deliver dependable, human-quality interactions at scale by combining sophisticated language models, deep system integration, and meticulously translated operational playbooks.
By guaranteeing performance metrics like conversion rates or customer satisfaction scores, the company sets itself apart.
This is supported by a complete refund in the event that the predetermined metrics are not reached.
This dedication shows faith in the company’s exclusive “Deterministic Backbone” AI architecture.
It is unique in that all crucial flow control, state management, and decision boundaries are deterministic; AI is only used when human-like judgment is needed, guaranteeing dependable, consistent, and auditable results at scale.
Serving top APAC brands like GetGo, Carousell, Yuu Rewards, and Carsome, the company has been profitably bootstrapped for the past 18 months.
Agents from Level3AI have facilitated over 10 million interactions for over 1 million end users.
From gender-appropriate address formats in Malaysia to smooth multilingual code-switching in markets like Hong Kong, the company’s platform has also been tailored for APAC’s linguistic and cultural diversity.
