Onboard, the Tunisian startup transforming customer experience management for hardware with 3D smart manuals, has raised $175K in funding, from Kepple Africa Ventures and other renowned entrepreneurs such as Ahmed Hentati and Karim Jouini, amongst others.
Founded in 2019 by Safwen Bouali, Cherif Redissi, and Amine Troudi, Onboard is a SaaS platform solution, enabling hardware makers to create best-in-class support experiences for their customers. It effectively replaces old-school confusing paper manuals, archaic support systems, call-centers, and manual creation software/services; Onboard makes the experience a one-stop-shop for hardware makers. First, Onboard enables hardware makers to easily create manuals in 3D in minutes and share them in an instant with their customers. The customers then, can view them on all of their devices and ask questions where they get answers “visually” instantly; and if they are having trouble, they can open a ticket on the spot. Hardware makers now have one spot to manage customers’ feedback and issues without having to buy multiple custom software solutions to solve this problem.
The secured funding will be leveraged to support Onboard’s solution development as well as its expansion within the French and the European markets.